Delivery Information

Package

The products will be packed in the wooden crates as suggested in the above pictures. We are very careful of packing each one of the products to ensure buyer get everything in the best condition. 

 

Dispatch Location

We will ship out our products from our distribution center in Hong Kong by courier or sea. We can use whatever shipping services according to customer's requirement. Please contac us at info@hi-furniture.com if you required any other personalised services regarding your order.

Lead Time

We give lead-time estimation to each of product we sell. Customers can check “Availability” and “Out Of Stock Status” to obtain further information. We will e-mail our customers immediately with an updated lead time if the items they order are out of stock or can take a longer to ship.

Generally speaking, we can deliver products to customers in different regions within the timeline listed below:

 

Customer Location

Lead-time

UK

7-15 Days

Europe

7-15 Days

USA (48 continental states)

7-15 Days

Canada

7-15 Days

Mexico

7-15 Days

Australia

7-15 Days

New Zealand

7-15 Days

South East Asia

7-15 Days

South Asia

7-15 Days

South America

7-15 Days

Africa

7-20 Days

 

Import Duties and Taxes

We are not responsible for any possible brokerages, duties or taxes customer's state, region, or country applies. Please note that we will declare the product value as USD50 each to reduce the import taxes for international buyers. You can require us to declare them at other prices or product name before we dispatch the order.

 

Couriers We Use

Our preferred carriers are SGEMS,DHL, UPS, EMS, Fedex.

 

Free Shipping

We offer free ground shipping to any orders that is more than US$200. Customers whose order value is lower than this limit may bear extra cost for shipping. Please note that items with very large dimension will require sea freight shipping and we only cover the cost to a designated sea port. Customers can arrange a custom agent to do end deliver of the shipment.

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